Storage Turnhouse, Edinburgh EH12- Case Study

Customers throughout Edinburgh use our facilities for a number of reasons.  For a large period of time, we have been providing the best self storage solutions  in Turnhouse and the surrounding areas for businesses, students, and homeowners that require storage facilities when moving home or just for the much needed extra storage space.

Our storage facilities are also available for those customers who are going travelling for a significant period of time.  In fact, this case study revolves around a customer of our that had to make a last minute and long-haul trip to Australia after finding out that a relative had passed away.  The passing was unexpected but the funeral arrangements were arranged quickly and our customer had to get out there quickly.  In recent months, the customer had experience a burgalry in Turnhouse and wasn’t comfortable about leaving valuable possessions and belongings vacant in the property.

The customer expressed to us that he was going for a minimum of two weeks but agreed to a 4-week hire period.  It was the peace of mind that he was seeking the most as he had a number of expensive items located in the main living room such as a flat-screen television, a laptop, a games console, and other valuable items.  As our customer was leaving for Australia promptly, we arranged for removal and storage services quickly.

We agreed a set date and time – which ended up being a few days before his flight to Australia – and equipped our man and van removal vehicle and two removers for the job.  The team arrived on a Thursday morning and it only took around an hour to remove all requested items and safely position them ready for transportation.

The customer was happy with our terms and conditions as although we agreed to a 4-week minimum hire period, we are extremely flexible so if he wanted to stay in Australia for a longer period of time, it was just a matter of making the call and agreeing to extend the hire period. it really is as simple as that.  As well electrical items, the customer also choose to store sentimental and antique items.

All packing materials were supplied by our team and used to protect all personal belongings and possessions removed from the living room of the detached property in Turnhouse.  Custom-made packaging and bespoke items were also used to protect the more fragile and valuable items to ensure extra protection.

It was a pleasure for our team to help out this particular customer in Turnhouse in their time of need.  After listing to the requirements, we proposed a small-sized storage unit that was affordable and appropriate in this particular scenario.  If you require removals or self storage in Turnhouse, please get in touch with us today by calling us today on 0131 549 9511 or use contact form and we’ll get back to you.


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